Folder Called Unwanted Appearing in Outlook Client

Recently i have come across a user complaining about his emails are getting moved to a folder called Unwanted whereas User confirmed that he didn’t created any folder named such .The users don’t have rules set and when the user moves the mail back to the Inbox, it gets moved back to the Unwanted folder after a while .As a next step we started checking with the user about the other devices which he uses to access the emails there we go … the culprit was not any of the outlook settings it was the mobile device which he uses .

User has a Samsung Galaxy Mobile where he configured the email at the same time. In order to confirm we tried switching off the phone, the mail stays in the Inbox as normal.

During this tests We noticed that Mobile is not picking up the Office 365’s junk folder and is creating a junk folder called Unwanted its own. Finally, we found the setting on the phone where we have to remove the addresses which was for the specific users from the Spam addresses. This is how we did it

  1. Go into the E-Mail app (on the phone)
  2. Press the Menu Key, select Settings, then General Settings
  3. Select Spam addresses and remove any addresses that should not be in there, such as your corporate domain.